Terms of Service

These terms are an agreement between you and Quote Relay, a business operated by David J Landis, a sole proprietor based in Georgia, USA (“Quote Relay,” “we” or “us”). They apply when you use this website or sign up for any of our services. If you don’t agree with them, please don’t use our services.

The short version

• We help home improvement businesses answer and follow up with the people who contact them.
• Billing is month to month. There’s no long-term contract.
• You can cancel anytime.
• We can’t guarantee results, such as a number of calls, jobs or sales.
• Our responsibility to you is limited, as explained below.

What we offer

Depending on the plan you choose, our services can include:

• The Relay: texting back callers you miss, replying to website and form messages, follow-ups, a booking link for estimates, review requests, new-lead alerts and a weekly results text
• Websites: building or updating a website for your business, quoted per project
• Ads: writing and managing local ads for your business, quoted per campaign
• A free lead check: a one-time review of how your business handles calls and enquiries

We’ll agree the details of your plan with you before you start. We may improve or change features over time, and we’ll tell you before any change that affects what you pay for.

Free trial

The Relay starts with a 2-week free trial. If you cancel before the trial ends, you won’t be charged. If you don’t cancel, your monthly billing starts when the trial ends.

Billing

• Monthly plans are billed month to month, in advance, at the price shown on our site or agreed with you in writing.
• Website and ad projects are billed as quoted for that project.
• Ad budgets are paid by you directly to the ad platform (for example, Meta) on your own card. They are not part of our fees.
• If we change our prices, we’ll tell you at least 30 days before the new price applies to you.
• If a payment fails, we may pause your service until it’s sorted out.

Cancelling

You can cancel anytime by emailing david@getquoterelay.com or calling (404) 910-3881. There are no cancellation fees. Your service continues until the end of the month you’ve already paid for, and you won’t be charged again. We can help you take your phone number and contact list with you.

We may suspend or end your service if you break these terms, misuse the service or don’t pay. Where we reasonably can, we’ll warn you first and give you a chance to fix the problem.

Your responsibilities

• Give us accurate information about your business and keep it up to date.
• Use our services lawfully, including the rules for business texting and calling, and only contact people who have reached out to you or agreed to hear from you.
• Honor opt-outs. If someone replies STOP, they won’t receive further texts from your number through our service.
• Keep your login details safe and tell us if you think someone else has used your account.
• Respond to the people who contact you. We can pass leads to you quickly, but you run your business.

No guarantees of results

We work hard to help you answer and win more of the work that comes to you, but we can’t promise any particular result, such as a number of calls, leads, booked estimates, jobs or revenue. Results depend on many things outside our control, including your market, your prices and how you follow up.

Our services are provided “as is” and “as available.” They rely on other companies, such as phone carriers, Google, Meta and our software providers. We aren’t responsible for their outages, delays or decisions, such as a carrier delaying or blocking a text.

Limitation of liability

To the fullest extent the law allows, Quote Relay and David J Landis won’t be liable for any indirect, incidental, special or consequential losses, including lost profits, lost jobs, lost data or lost business opportunities, even if we were told they might happen.

Our total liability for any claim related to our services is limited to the amount you paid us in the three months before the event that led to the claim.

Your content and data

Your business information, contacts and messages remain yours. You allow us to use them only to provide our services to you. How we handle personal information is explained in our Privacy Policy, and our text messages are covered by our SMS Terms.

Changes to these terms

We may update these terms. We’ll post the new version on this page with a new date, and tell current clients about important changes before they take effect. If you keep using our services after that, the new terms apply.

Governing law

These terms are governed by the laws of the State of Georgia, USA. If a disagreement can’t be settled by talking it through, it will be handled in the courts of Georgia.

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